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Terms and Conditions
General Information
These General Terms and Conditions (hereinafter, "Terms") and the documents mentioned herein regulate the use of the website www.beatiatelier.com (hereinafter, the “Website,” "Site," "Platform") owned by Anna Panina (hereinafter "beati.atelier," "Website," "we"), with NIE: Y2905242B and registered office at Enrique Granados 141, 08008, Barcelona, and contact email Beati.atelier@gmail.com. Beatiatelier.com is a website that sells and promotes women's clothing products. Any individual or entity accessing the website agrees to use its contents and services in accordance with the law and these Terms. By using this website or placing an order through it, you agree to be bound by these Terms. If you do not agree with them, you should not use this website. These Terms of use are subject to modifications, and it is your responsibility to read them periodically, as the terms in effect at the time of use or contractual agreement will apply. The personal information or data you provide to us as a visitor or user will be treated in accordance with the Privacy Policy. By using this website, you consent to the processing of such information and data, declaring that all the information or data you provide to us is true and corresponds to reality.
Use of Our Website
The User agrees to make proper and lawful use of the website and its contents, in accordance with applicable legislation and these General Terms of use. These Terms supersede any others unless there is prior express written consent from the Seller. The User agrees to:
Contract Formation
By placing a service request or order through this Website, you guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts. The information contained in these Terms and the details on this website do not constitute a sales offer but rather an invitation to contract. Consent is manifested by the concurrence of the offer and acceptance regarding the subject and cause that constitute the contract. The contract is accepted once the purchase acceptance is expressed. To place an order or request a home trial service, you must follow the online purchase procedure and click on the payment method. After this, you will receive an email acknowledging receipt of your order.
Information We Collect About You
A user who wishes to use our services will be asked for certain information about themselves, including their name, contact details, and credit or debit card information used to pay for the order. We may also collect information about your use of the Website, comments you make on the Website, or emails you send. The user who provides personal data to access certain contents of the Website guarantees its truthfulness, accuracy, authenticity, and validity.
Order Confirmation
The User must place their order or service request through the Internet on our website www.beatiatelier.com, accessible 24 hours a day, 7 days a week, except in cases of impediment. The data communicated by the User and recorded by beatiatelier during registration and ordering constitute proof of the transactions between beatiatelier and the User. After the User's order validation, beatiatelier will send a confirmation email to notify them that the order has been successfully placed. The User is obligated to check the order confirmation and immediately notify beatiatelier of any errors.
Service Availability
The products offered through this website will be available in mainland Spain and the Balearic Islands. For now, the Canary Islands, Ceuta, Melilla, and international locations are outside our operational range.
Product Availability
All product orders are subject to availability. If exceptional circumstances arise that make it difficult to supply products or if items are out of stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value. If you do not wish to order these substitute products, we will refund any amount you may have paid.
Product Characteristics
We reserve the right to withdraw any product from this website at any time and/or remove or modify any material or content on the website. We will not be liable to you or any third party for removing any product from this website, or for removing or modifying any material or content on the website.
Events Beyond Our Control
We will not be liable for any failure or delay in fulfilling any of our obligations under a contract caused by events beyond our reasonable control ("Force Majeure"). Force Majeure includes any act, event, failure to exercise, omission, or accident beyond our reasonable control, and will include, in particular (without limitation), the following:
Delivery
Without prejudice to the provisions of the preceding Clause and unless extraordinary circumstances occur, we will attempt to send the order for the product(s) listed in the Order Confirmation before the delivery date/time indicated in the Order Confirmation. Generally, this period will be between 3 and 5 working days within mainland Spain and the Balearic Islands, and this period may vary for local express shipments, which will be between 2 and 24 hours. Once the order has been placed, the User may consult the status of their order at any time in the "ACCOUNT" section. Delivery delays may occur for the following reasons:
If, for any reason, we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by establishing a new delivery date or to cancel the order with a full refund of the amount paid. Please note that we do not deliver on Saturdays or Sundays. By accepting this delivery service, you agree to allow the delivery personnel into your home and ask that you remove anything that could be damaged during the delivery, except in cases where it is due to our negligence. For the purposes of these Terms, it will be understood that "delivery" has occurred or that the product(s) have been "delivered" when you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by signing the receipt at the agreed delivery address. Please see our Shipping and Returns Policy for more details.
Inability to Deliver
If it is impossible for us to deliver, we will try to find a safe place to leave the package. If we cannot find a safe place, your product(s) will be returned to our warehouse. We will leave you a note explaining where your package is and how to arrange for it to be re-shipped. If you are not going to be at the delivery location at the agreed time, please contact us to arrange delivery on another day. Please note that storage and re-shipping of your product(s) will incur an additional cost. Our service always includes two delivery attempts. In case of inability to deliver and return to our warehouse, you will need to pay the charge for re-shipping. You have a maximum of 5 business days from the date of the second delivery attempt to confirm that you still want the order. After this period, the order will be canceled, and the amount will be refunded within a maximum of 30 days, deducting the management fees associated with the order.
Transfer of Risk and Ownership
The risks of the products will be your responsibility from the moment of delivery and signing the receipt. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in Clause 8), whichever is later.
Price and Payment
The price of the products will be the one indicated on our website at any given time, except in the case of an obvious error. Although we try to ensure that all prices listed on the website are accurate, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be treated as canceled and you will be fully refunded the amounts paid. We will not be obligated to supply you with the product(s) at the incorrect (lower) price even if we have sent you the Order Confirmation. The prices on the website include VAT but exclude shipping costs, which will be added to the total amount. Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent an Order Confirmation. Once you have selected all the items you wish to purchase, they will have been added to your shopping cart, and the next step will be to process the order and make the payment. To do this:
You can pay with PayPal and all major credit and debit cards, as well as by bank transfer. For credit or debit card payments, all transactions are subject to validation and authorization by the card issuer. If the card issuer does not authorize the payment, we will not be liable for any delays or non-deliveries, and we will not be able to enter into any Contract with you. Bank transfer payments are accepted but only in euros and should be made to the following account: [BANK ACCOUNT DETAILS]. The order will be sent once we receive the full amount. You expressly authorize us to issue the invoice in electronic format, although you may also request a paper invoice.
Liability and Exclusions
Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product. Nothing in these Terms shall exclude or limit in any way our liability:
Subject to the above paragraph, and to the extent permitted by law, and unless otherwise provided in these Terms, we will not accept any liability for the following losses, regardless of their origin:
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or obtained from this website unless expressly stated otherwise on this website.
Warranty
If you contract as a consumer and user, we offer guarantees on the products marketed through this website in the terms legally established for each type of product. In this regard, it is understood that the products are in conformity with the contract provided that:
In this sense, if any of the products do not comply with the contract, you should contact us following the procedure detailed in Clause 14 (Returns Policy) and through any of the means of communication provided. The products we sell, especially handmade products, often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots, and color, should not be considered as defects or flaws. On the contrary, their presence should be expected and appreciated. We only select products of the highest quality, but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product. The provisions of this Clause shall not affect your rights as a consumer and user, or your right to withdraw from the contract.
Intellectual Property
You acknowledge and agree that all copyrights, trademarks, and other intellectual property rights in the materials or content provided as part of the website belong to us or our licensors at all times. You are only allowed to use this material in the way expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to make a copy of any order or Contract details.
Returns Policy
If you wish to cancel your order before delivery, you may do so by contacting us at Beati.atelier@gmail.com. If the product has already been dispatched, please follow the return instructions in the Returns section of our website. Upon receiving the returned item(s), we will inspect them and notify you by email whether the return was accepted. If the return is approved, we will refund the total amount of the product(s) in accordance with our refund policy.
Refund Policy
The refund will be processed in the same way that payment was made. If you paid by credit card, the refund will be made to the same credit card. For bank transfers, we will ask for your bank account details to refund the amount. Refunds will be made within 30 days of the product being returned to our warehouse. Please note that we will not refund shipping costs or any associated fees, except in cases of product defect or our error.
Applicable Law and Jurisdiction The use of our website and Contracts for the purchase of products through this website will be governed by Spanish law. Any dispute arising from or related to the use of the website or to such Contracts will be subject to the exclusive jurisdiction of the Spanish courts.
This is a summary and adaptation of the general terms and conditions from the provided draft. The summary highlights key aspects such as usage rules, contract formation, pricing, delivery, returns, and applicable law. The full document contains more detailed stipulations and should be reviewed carefully for comprehensive understanding.
Terms and Conditions
General Information
These General Terms and Conditions (hereinafter, "Terms") and the documents mentioned herein regulate the use of the website www.beatiatelier.com (hereinafter, the “Website,” "Site," "Platform") owned by Anna Panina (hereinafter "beati.atelier," "Website," "we"), with NIE: Y2905242B and registered office at Enrique Granados 141, 08008, Barcelona, and contact email Beati.atelier@gmail.com. Beatiatelier.com is a website that sells and promotes women's clothing products. Any individual or entity accessing the website agrees to use its contents and services in accordance with the law and these Terms. By using this website or placing an order through it, you agree to be bound by these Terms. If you do not agree with them, you should not use this website. These Terms of use are subject to modifications, and it is your responsibility to read them periodically, as the terms in effect at the time of use or contractual agreement will apply. The personal information or data you provide to us as a visitor or user will be treated in accordance with the Privacy Policy. By using this website, you consent to the processing of such information and data, declaring that all the information or data you provide to us is true and corresponds to reality.
Use of Our Website
The User agrees to make proper and lawful use of the website and its contents, in accordance with applicable legislation and these General Terms of use. These Terms supersede any others unless there is prior express written consent from the Seller. The User agrees to:
- Use the website exclusively for making legitimate inquiries, service requests, or orders.
- Provide truthful, accurate, and unequivocal contact details, consenting that we may use this information to process and deliver your order and/or contact you if necessary in accordance with our Privacy Policy.
- Not make unauthorized or fraudulent use of the website and/or its contents for illicit purposes or effects.
- Not place any fraudulent, speculative, or false orders. If we have reasonable grounds to believe that an order or improper use has been made, we are authorized to cancel it and inform the relevant authorities.
- Not access or attempt to access resources or restricted areas of the website without meeting the conditions required for such access.
- Not introduce or spread computer viruses or any other physical or logical systems that could potentially cause damage to the physical or logical systems of the domain owner, their suppliers, or third parties.
- Not access or attempt to access, use, and/or manipulate the data of the domain owner, third-party providers, vendors, and other users.
- Not manipulate, conceal, or remove notes on intellectual or industrial property rights and other identifying data of the rights of the website owner or third parties incorporated into the contents, as well as technical protection devices or any information mechanisms that may be inserted into the contents.
- Not obtain or attempt to obtain the contents using means or procedures other than those that have been made available for this purpose or have been expressly indicated on the web pages where the contents are found or, in general, those that are commonly used on the Internet and do not entail a risk of damage or disablement of the Website and/or the contents.
Contract Formation
By placing a service request or order through this Website, you guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts. The information contained in these Terms and the details on this website do not constitute a sales offer but rather an invitation to contract. Consent is manifested by the concurrence of the offer and acceptance regarding the subject and cause that constitute the contract. The contract is accepted once the purchase acceptance is expressed. To place an order or request a home trial service, you must follow the online purchase procedure and click on the payment method. After this, you will receive an email acknowledging receipt of your order.
Information We Collect About You
A user who wishes to use our services will be asked for certain information about themselves, including their name, contact details, and credit or debit card information used to pay for the order. We may also collect information about your use of the Website, comments you make on the Website, or emails you send. The user who provides personal data to access certain contents of the Website guarantees its truthfulness, accuracy, authenticity, and validity.
Order Confirmation
The User must place their order or service request through the Internet on our website www.beatiatelier.com, accessible 24 hours a day, 7 days a week, except in cases of impediment. The data communicated by the User and recorded by beatiatelier during registration and ordering constitute proof of the transactions between beatiatelier and the User. After the User's order validation, beatiatelier will send a confirmation email to notify them that the order has been successfully placed. The User is obligated to check the order confirmation and immediately notify beatiatelier of any errors.
Service Availability
The products offered through this website will be available in mainland Spain and the Balearic Islands. For now, the Canary Islands, Ceuta, Melilla, and international locations are outside our operational range.
Product Availability
All product orders are subject to availability. If exceptional circumstances arise that make it difficult to supply products or if items are out of stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value. If you do not wish to order these substitute products, we will refund any amount you may have paid.
Product Characteristics
We reserve the right to withdraw any product from this website at any time and/or remove or modify any material or content on the website. We will not be liable to you or any third party for removing any product from this website, or for removing or modifying any material or content on the website.
Events Beyond Our Control
We will not be liable for any failure or delay in fulfilling any of our obligations under a contract caused by events beyond our reasonable control ("Force Majeure"). Force Majeure includes any act, event, failure to exercise, omission, or accident beyond our reasonable control, and will include, in particular (without limitation), the following:
- Strikes, lockouts, or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters.
- Inability to use trains, ships, aircraft, motor transport, or other means of public or private transport.
- Inability to use public or private telecommunications systems.
- Acts, decrees, legislation, regulations, or restrictions of other governments.
- Strike, failure, or accidents of maritime or river transport, postal transport, or any other type of transport.
Delivery
Without prejudice to the provisions of the preceding Clause and unless extraordinary circumstances occur, we will attempt to send the order for the product(s) listed in the Order Confirmation before the delivery date/time indicated in the Order Confirmation. Generally, this period will be between 3 and 5 working days within mainland Spain and the Balearic Islands, and this period may vary for local express shipments, which will be between 2 and 24 hours. Once the order has been placed, the User may consult the status of their order at any time in the "ACCOUNT" section. Delivery delays may occur for the following reasons:
- Product customization
- Specialized items
- Unforeseen circumstances
- Delivery area
If, for any reason, we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by establishing a new delivery date or to cancel the order with a full refund of the amount paid. Please note that we do not deliver on Saturdays or Sundays. By accepting this delivery service, you agree to allow the delivery personnel into your home and ask that you remove anything that could be damaged during the delivery, except in cases where it is due to our negligence. For the purposes of these Terms, it will be understood that "delivery" has occurred or that the product(s) have been "delivered" when you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by signing the receipt at the agreed delivery address. Please see our Shipping and Returns Policy for more details.
Inability to Deliver
If it is impossible for us to deliver, we will try to find a safe place to leave the package. If we cannot find a safe place, your product(s) will be returned to our warehouse. We will leave you a note explaining where your package is and how to arrange for it to be re-shipped. If you are not going to be at the delivery location at the agreed time, please contact us to arrange delivery on another day. Please note that storage and re-shipping of your product(s) will incur an additional cost. Our service always includes two delivery attempts. In case of inability to deliver and return to our warehouse, you will need to pay the charge for re-shipping. You have a maximum of 5 business days from the date of the second delivery attempt to confirm that you still want the order. After this period, the order will be canceled, and the amount will be refunded within a maximum of 30 days, deducting the management fees associated with the order.
Transfer of Risk and Ownership
The risks of the products will be your responsibility from the moment of delivery and signing the receipt. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in Clause 8), whichever is later.
Price and Payment
The price of the products will be the one indicated on our website at any given time, except in the case of an obvious error. Although we try to ensure that all prices listed on the website are accurate, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be treated as canceled and you will be fully refunded the amounts paid. We will not be obligated to supply you with the product(s) at the incorrect (lower) price even if we have sent you the Order Confirmation. The prices on the website include VAT but exclude shipping costs, which will be added to the total amount. Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent an Order Confirmation. Once you have selected all the items you wish to purchase, they will have been added to your shopping cart, and the next step will be to process the order and make the payment. To do this:
- Click the "SHOPPING CART" button at the top of the page.
- Click "SEE CART."
- Click "PROCEED TO CHECKOUT."
- Fill in or check the contact details, delivery details, address to which the invoice is to be sent, and the payment details.
- Choose the payment method.
- Click "AUTHORIZE PAYMENT"
You can pay with PayPal and all major credit and debit cards, as well as by bank transfer. For credit or debit card payments, all transactions are subject to validation and authorization by the card issuer. If the card issuer does not authorize the payment, we will not be liable for any delays or non-deliveries, and we will not be able to enter into any Contract with you. Bank transfer payments are accepted but only in euros and should be made to the following account: [BANK ACCOUNT DETAILS]. The order will be sent once we receive the full amount. You expressly authorize us to issue the invoice in electronic format, although you may also request a paper invoice.
Liability and Exclusions
Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product. Nothing in these Terms shall exclude or limit in any way our liability:
- For death or personal injury caused by our negligence.
- For fraud or fraudulent misrepresentation.
- For any matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
Subject to the above paragraph, and to the extent permitted by law, and unless otherwise provided in these Terms, we will not accept any liability for the following losses, regardless of their origin:
- Loss of income or revenue.
- Loss of business.
- Loss of profits or contracts.
- Loss of anticipated savings.
- Loss of data.
- Loss of management time or office hours.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or obtained from this website unless expressly stated otherwise on this website.
Warranty
If you contract as a consumer and user, we offer guarantees on the products marketed through this website in the terms legally established for each type of product. In this regard, it is understood that the products are in conformity with the contract provided that:
- They comply with the description made by us and possess the qualities we have presented on this website.
- They are suitable for the uses to which products of the same type are ordinarily put.
- They show the quality and performance that are normal in products of the same type and which can reasonably be expected.
In this sense, if any of the products do not comply with the contract, you should contact us following the procedure detailed in Clause 14 (Returns Policy) and through any of the means of communication provided. The products we sell, especially handmade products, often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots, and color, should not be considered as defects or flaws. On the contrary, their presence should be expected and appreciated. We only select products of the highest quality, but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product. The provisions of this Clause shall not affect your rights as a consumer and user, or your right to withdraw from the contract.
Intellectual Property
You acknowledge and agree that all copyrights, trademarks, and other intellectual property rights in the materials or content provided as part of the website belong to us or our licensors at all times. You are only allowed to use this material in the way expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to make a copy of any order or Contract details.
Returns Policy
If you wish to cancel your order before delivery, you may do so by contacting us at Beati.atelier@gmail.com. If the product has already been dispatched, please follow the return instructions in the Returns section of our website. Upon receiving the returned item(s), we will inspect them and notify you by email whether the return was accepted. If the return is approved, we will refund the total amount of the product(s) in accordance with our refund policy.
Refund Policy
The refund will be processed in the same way that payment was made. If you paid by credit card, the refund will be made to the same credit card. For bank transfers, we will ask for your bank account details to refund the amount. Refunds will be made within 30 days of the product being returned to our warehouse. Please note that we will not refund shipping costs or any associated fees, except in cases of product defect or our error.
Applicable Law and Jurisdiction The use of our website and Contracts for the purchase of products through this website will be governed by Spanish law. Any dispute arising from or related to the use of the website or to such Contracts will be subject to the exclusive jurisdiction of the Spanish courts.
This is a summary and adaptation of the general terms and conditions from the provided draft. The summary highlights key aspects such as usage rules, contract formation, pricing, delivery, returns, and applicable law. The full document contains more detailed stipulations and should be reviewed carefully for comprehensive understanding.
Terms and Conditions